Case Studies
Integrating IGNA® with GIS and Asset Management Systems
Discover how IGNA® integrated GIS and asset management systems to improve infrastructure search, location-based guidance, operational visibility, and access to asset information for staff and residents.
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Streamlining License Renewals and Payments with IGNA®
Discover how IGNA® helped a municipality streamline license renewals and payments, improve resident self-service, reduce manual follow-up, and provide better visibility into renewal and payment activity.
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Digitizing Zoning and Land Use Inquiries with IGNA® Agents
Discover how IGNA® Agents helped a planning department simplify zoning inquiries, improve access to land use information, reduce repetitive staff questions, and enhance the resident experience.
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Automating Meeting Minutes for Local Government Boards and Committees
Discover how IGNA® Meeting Minutes helped a local government automate meeting documentation, improve motion tracking, reduce manual drafting, and create organized, searchable records for boards and committees.
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Reducing Staff Workload with AI-Powered Helpdesk Automation
Discover how IGNA® Helpdesk helped a local government automate internal support, reduce repetitive staff requests, improve ticket routing, and streamline helpdesk operations through AI-powered knowledge and automation.
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Streamlining Permit Applications with IGNA® for Building Departments
Discover how IGNA® streamlined permit applications for a municipal building department by improving application intake, review tracking, document management, and staff efficiency while delivering a better experience for residents and...
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Digitizing Pet Licensing for a Seamless Citizen Experience
Modernize pet licensing with a secure digital solution that simplifies applications, renewals, and payments while reducing administrative workload, improving compliance, and delivering a faster, more convenient resident experience.
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Transforming Call Handling with AI Voice Automation
Improve resident phone support with AI-powered voice automation that answers routine inquiries, reduces call volumes, provides round-the-clock assistance, and enables staff to focus on higher-priority government services.
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Modernizing County Operations with an Intelligent Helpdesk Platform
Transform internal support with an AI-powered helpdesk that streamlines service requests, automates routine assistance, accelerates issue resolution, and helps county staff work more efficiently across departments.
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Enhancing Citizen Engagement with AI-Powered Chat Assistance
Enhance municipal websites with AI-powered chat that delivers instant answers, improves information accessibility, reduces repetitive inquiries, and helps residents find trusted services anytime through guided self-service.
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New Jersey Communities Transforming Resident Engagement with IGNA® Chat
Discover how New Jersey communities improved resident engagement using IGNA Chat, delivering secure, instant access to trusted municipal information while reducing staff workload and enhancing digital public services.
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Comprehensive Cloud Migration for the Ocean County Utilities Authority (OCUA)
Learn how OCUA modernized its infrastructure through a secure cloud migration, improving system reliability, scalability, operational efficiency, and long-term performance while supporting uninterrupted utility services for residents.
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