Integrating IGNA® with GIS and Asset Management Systems

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Introduction

Local governments rely on GIS and asset management systems to understand infrastructure, service areas, properties, work orders, and field operations.

But the information inside these systems is not always easy for staff or residents to access.

A public works and infrastructure team explored IGNA® integration with GIS and asset management systems to improve search, service guidance, and operational visibility.

The Challenge

Staff needed faster access to information about assets, locations, service areas, maps, and maintenance records.
Residents also asked location-based questions about roads, utilities, drainage, trash pickup, parks, permits, and service boundaries.
The information existed, but it was spread across maps, systems, work orders, and department knowledge.

The TechForGov Solution

IGNA® was connected with approved GIS and asset management data sources to support more practical access to infrastructure information.
Residents could receive clearer instructions, complete digital transactions, and access status guidance through a more organized process.

Key Capabilities

  • GIS-aware service guidance
  • Asset information search
  • Location-based inquiries
  • Work order context
  • Internal staff support
  • Resident-facing service answers

The Impact

Staff gained a more accessible way to find asset and location information. Residents received better guidance for location-based service questions.
Departments gained a clearer connection between resident inquiries and infrastructure data.

Key Outcomes

  • Easier access to GIS and asset data
  • Better support for infrastructure questions
  • Improved public works visibility
  • Stronger internal search and service routing
  • More informed resident guidance
  • Better connection between systems and service delivery

The IGNA® Difference

  • IGNA® helps local governments make existing systems easier to use by connecting approved data to practical service workflows.

Ready to Connect GIS and Operations?

  • Start with one asset category, one service area, or one common location-based resident question.

Want to explore GIS or asset system integration? Request a TechForGov walkthrough.

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