Contract to Hire, Full Time
Greater Philadelphia, Tri-State Area
Posted 6 days ago
Location: Greater Philadelphia / Tri-State Area
Work Arrangement: Primarily Remote; occasional customer-site travel within the Tri-State Area
Employment Type: Contract to Hire, Full-Time
About the Role:
We are looking for a hands-on Technical Support & Deployment Specialist to support the deployment and ongoing operation of our AI-powered software products used by government and public-sector organizations.
You will help with customer deployments, technical troubleshooting, product configuration, upgrades, and ongoing support. You will work closely with customers, internal product teams, and engineering.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support for our software products.
- Troubleshoot application, configuration, connectivity, login, and integration issues.
- Assist with new customer deployments, upgrades, and configuration changes.
- Support cloud-based and on-premises installations.
- Review application and server logs to identify technical issues.
- Coordinate with customer IT teams on networking, firewall, DNS, SSL, and access requirements.
- Test deployments and confirm systems are ready for go-live.
- Escalate software issues to engineering with clear documentation.
- Maintain deployment checklists, support documentation, and issue-resolution notes.
- Own customer issues through resolution and follow-up.
Requirements:
- 2–5 years of experience in technical support, application support, implementation, or systems administration.
- Good understanding of Windows and/or Linux environments.
- Basic knowledge of networking, DNS, firewalls, ports, and SSL.
- Experience supporting web applications and APIs.
- Ability to review application and server logs.
- Basic SQL or database troubleshooting knowledge.
- Familiarity with Azure, Docker, PowerShell, Bash, or similar technologies is a plus.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to work independently and learn new technologies quickly.
- Interest in AI technologies and willingness to learn how AI-powered applications are deployed and supported.